Return Policy

 


GlassIQ Return Policy

Last Updated: [01/25/2024]

1. Introduction At GlassIQ, we take pride in the quality of our products and are committed to ensuring our customers are fully satisfied with their purchase. If for any reason you are not completely satisfied, our return policy outlines the process for returning or exchanging items.

2. Return Eligibility Window

  • Products can be returned within 30 days of the original purchase date.

3. Condition of Returned Items

  • Items must be returned in their original condition, with all accessories, manuals, and packaging included. Returns that do not meet these conditions may be subject to a restocking fee or refusal.

4. Non-Returnable Items

  • For hygiene and safety reasons, certain items (such as earbuds used with the glasses) may not be returnable or may be subject to special return conditions.

5. Return Process

  • To initiate a return, please contact our customer service team at [customer service contact information] to obtain a Return Merchandise Authorization (RMA) number.
  • Once you have an RMA number, please package the product securely and include any documentation, accessories, and manuals.
  • Mark the RMA number clearly on the outside of the package and send it to the address provided by our customer service team.

6. Refunds

  • Refunds will be processed to the original method of payment after we receive and inspect the returned item.
  • Please allow up to [number of days] for the refund to be credited to your account.

7. Exchanges

  • If you wish to exchange an item, please follow the return process to return the original item and place a new order for the item you wish to receive.

8. Shipping Costs

  • Customers are responsible for shipping costs for returns unless the item is being returned due to a defect or an error on our part.

9. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately so we can rectify the issue.

10. Customer Service Contact

  • For any questions regarding our return policy or for assistance with a return, please contact our customer service team at [customer service contact information].

11. Policy Amendments

  • GlassIQ reserves the right to amend this return policy at any time.

In the tapestry of tales shared here, one theme resonates clearly:

GlassIQ is not just changing the way we see the world; it's enhancing how we engage with it. Each story is a reflection of innovation, a snapshot of elegance, and a testament to the seamless integration of technology into daily life. We are immensely grateful to our vibrant community for sharing their journeys with GlassIQ, and we invite you to become a part of this ongoing story. As we continue to innovate and evolve, we look forward to more shared experiences, more milestones, and more stories that weave into the remarkable narrative of GlassIQ.